Our claims management solution automates document processing
ensuring process execution at a high productive throughput. By
leveraging advanced technologies, our application seamlessly
integrates information, processes, and business users,
automating workflows to enhance productivity, foster team
collaboration, and yield insights for greater quality
assurance.
In-House Technology Utilization
The application is designed with a profound
understanding of the processing guidelines and
compliance.
Agnostic Document Intake
The AI engine begins by ingesting documents from
external sources in various formats, such as PDFs,
scanned images, or digital documents.
AI-enabled Data Extraction
Utilizing deep learning techniques, the AI engine
extracts relevant information.
Continuous Improvement
Ongoing analysis and feedback are used to refine the AI engine, improve accuracy, and optimize the extraction
process.
Exception and Query Handling
The system identifies exceptions and handles them by routing for manual recycling,
query, or correction.
Seamless Integration
Pre-processed data is integrated into the third-party
system with API integration, automating the process.
Emphasis on Risk and Compliance Management
This approach ensures that all operations align with
industry standards and best practices.
Adhering to Data Security:
Recognizing ISO 9001:2015 and ISO 27001:2022 standards
guarantee the confidentiality and integrity of information.
Our Job Management Portal is designed for tracking job movement
and job status in real-time across stages. Our solution ensures
transparency and accountability at every stage, providing
accurate insights into job progress. Incorporating job
instructions, prioritization, and a robust feedback system, we
meticulously manage our weekly job deliverables. To enhance
communication and collaboration between our business teams and
clients, we deliver important metrics and information through
our delivery dashboard, monthly productivity report, knowledge
center, organization newsletter and information technology
policy and guidelines.
Real-time Job Tracking
Keep tabs on job movement and status across various stages
in real-time, ensuring complete transparency and
accountability throughout the process.
Job Instructions
Provide detailed instructions for each job directly within
the portal, ensuring that tasks are executed consistently
and accurately.
Prioritization
Utilize built-in mechanism to prioritize jobs based on
urgency or importance, enabling efficient workload management.
Feedback System
Provide a seamless feedback mechanism where users can
easily share their insights and suggestions on completed
jobs, fostering continuous improvement and client
satisfaction.
Weekly Job Deliverables Management
Seamlessly manage weekly job deliverables with progress
tracking, and reporting functionalities, ensuring timely
completion of tasks.
Delivery Dashboard
Gain insights into job delivery metrics through an
intuitive dashboard, offering stakeholders a comprehensive
view of performance and progress.
Monthly Productivity Report
Receive monthly productivity reports summarizing key
metrics and performance indicators, streamlining
performance evaluation and decision-making processes.
Knowledge Center
Access a centralized repository of resources, including
utility tools best practices, and guidelines, promoting
knowledge sharing and skill development among users.
Organization Newsletter
Stay updated with the latest news, announcements, and
information through the organization newsletter feature,
enhancing communication and engagement across the board.
Information Technology Policy and Guidelines
Access IT policies and guidelines directly within the
portal, ensuring compliance with standards and enhancing
cybersecurity awareness among users.
Our comprehensive in-house internal ERP system caters to the
diverse needs of our organization. Designed as the integrate
part of our business operations, our internal ERP serves as a unified platform that seamlessly integrates various functions and departments,
fostering efficiency, collaboration, and agility across the organization.
By offering a robust suite of modules, centralizing our
operations, streamlining processes, enhancing visibility and
control, and fostering scalability and adaptability, our ERP
empowers us to navigate today's dynamic business landscape with confidence and agility.
Employee Management
Keep track of employee information, such as personal
details, employment history, and performance evaluations,
all in one centralized system. Streamline HR processes,
including attendance tracking, leave management, and
performance appraisal, to ensure optimal workforce
management and productivity.
Client Management
Store and organize client information and contract details
in a centralized database for easy access and
collaboration. Track client interactions, manage leads and
opportunities, and provide exceptional service to drive
client satisfaction and loyalty.
Contract Management
Store, track, and manage contracts from creation to
renewal, ensuring compliance and minimizing risks.
Streamline contract negotiation, approval, and execution
processes to improve efficiency and reduce administrative burden.
Invoice Management
Generate and send invoices to clients, track payment
status, and manage accounts receivable seamlessly.
Automate invoice generation, reminders, and reconciliation
to ensure timely payments and improve cash flow
management.
Job Management
Job Management module documents and tracks each job or
engagement. Configurable timesheet templates in the ERP system to capture hours for
each job. Timesheets follow an approval workflow within the
ERP system. Managers review and approve hours, with automated
reminders for pending timesheets and deadlines.
Employee Onboarding and Exit Clearance
Guide new hires through the onboarding process, including
paperwork, orientation, and training. Streamline exit
procedures, conduct exit interviews, and manage clearance
tasks.
Incentive Management
Define incentive
programs, set performance targets, and track achievements to
reward top performers. Automate incentive calculations, payouts,
and reporting to foster a culture of recognition and engagement.
Performance Appraisal
Conduct regular performance evaluations, set goals,
manager and employee self-rating, and provide feedback to
drive employee development and growth. Monitor progress,
identify strengths and areas for improvement, and align
individual performance with organizational objectives.
Payroll Processing
Calculate employee salaries, deductions, and taxes
accurately and efficiently. Manage statutory compliance, and maintain payroll
records with ease to ensure timely and accurate payroll
processing.
Leave Management
Simplify leave administration with our Leave Management
module. Automate leave requests, approvals, and tracking
for efficient
workforce scheduling. Maintain compliance with labor laws and
company policies while providing employees with transparent
and accessible leave information.
Training and Development
Invest in employee growth and development with our
Training and Development module. Plan, schedule, and track
training programs, certifications, and skill development initiatives. Empower employees to
enhance their skills, knowledge, and capabilities to drive
personal and organizational success.
Quality Management
Ensure product and service excellence with our Quality
Management module. Establish a dedicate section on quality
standards, best practices, and guidelines to maintain high
levels of quality and client satisfaction. Continuously
monitor and improve processes to drive operational
excellence and business success.
Extra-curriculars
Organize and manage extracurricular activities, events,
and initiatives to foster team collaboration, creativity,
and work-life balance. Build a positive and vibrant
workplace culture that enhances employee morale and
productivity.
Client Appreciation
Built-in tracking mechanism to identify and flag top
appreciations received from clients. This could include
high-value appreciations, testimonials, awards, or
expressions of gratitude that hold significant importance for our organization.
Our Process Checklist Automation builds custom checklists for
each practice, ensuring that tasks are aligned with the specific requirements within our business. Our Processors update
predefined checklists
as they complete their tasks, providing real-time documentation of
job progress. Reviewers can then review and approve completed jobs,
ensuring adherence to compliance standards. The built-in query system
simplifies the handling
and tracking of job-related queries for processors and reviewers.
With our Process Checklist Automation, our operations are streamlined,
reducing response times and enhancing overall job handling efficiency for our clients and business.
Customized Checklist Creation
Tailored checklists are generated for each vertical,
ensuring tasks align with specific business requirements.
Real-time Task Updates
Processors can dynamically update predefined checklists as they complete tasks, providing instant documentation
of job progress.
Review and Approval Mechanism
Reviewers can efficiently assess completed jobs and ensure adherence to compliance
standards before approval.
Built-in Query System
Simplifies the
handling and tracking of job-related queries, facilitating
seamless communication between processors and reviewers.
Streamlined Operations
By automating processes and centralizing documentation,
our solution reduces response times and enhances overall
job handling efficiency for both clients and internal operations.
Performance Analytics
Access insightful analytics and reports on task completion
rates, turnaround times, and compliance metrics, enabling
data-driven decision-making and continuous improvement.
Customizable Templates
Create and customize checklist templates to accommodate
evolving business needs, industry regulations, or client
preferences.
Version Control
Maintain a history of checklist revisions and updates,
allowing users to track changes, revert to previous
versions, and ensure audit trail integrity.
Role-based Access Control
Define user roles
and permissions to restrict access to sensitive information
or critical functionalities, ensuring data security and compliance
with privacy regulations.
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